Privacy Policy
As of November 25, 2021
Personal Data
For vrtice, respect for privacy and data is fundamental. Therefore, in accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and the French Data Protection Act of January 6, 1978, as amended, vrtice informs you of the following points:
In the context of the service related to the Spherik application, personal data concerning you may be collected (hereinafter your “Personal Information”). By providing this information, you expressly agree that it will be processed by vrtice for the purposes indicated in this privacy policy. The data collected is the data necessary for the proper functioning of the application.
Identity of the Data Controller
The data controller is the company vrtice, with its head office at 51 Avenue Jean Kuntzmann, 38330 Montbonnot-Saint-Martin.
Email address: rgpd@vrtice.com
Collected Data
Different categories of data may be collected by vrtice in the context of using the service. Below is an indicative list of the data collected and information on the time of their collection.
When subscribing to the service, the following data may be collected:
Account data including: your login credentials (username, email address, and password), profile information (username, language, profile photo); personal information (first name, last name, phone number, postal address, company, your personal settings). Subscription data including: the plan you have subscribed to, transaction details (date, amount, payment method).
When using the service, the following data may be collected:
Usage data including: your login history and usage habits of the application. Technical data: information about your device (device type, IP address, operating system version, etc.), information about your internet connection (provider, type of connection).
When contacting customer service, the following data may be collected:
Request data including: details of your request or complaint (time, date, subject, and content of the request), the content of exchanges with customer service, as well as any data necessary to process your request.
Additional data that may be collected:
Exceptionally, vrtice may ask for your permission to collect certain data. For example, in the context of certain satisfaction surveys or special events, we may seek your consent to collect participation data.
Purposes of Processing
vrtice may process your Personal Information for the purposes indicated below. The collection of your Personal Information is necessary to allow vrtice to fulfill its contractual obligations to you and to comply with data protection laws and regulations.
To give you access to the Spherik application
vrtice uses your account data, subscription data, usage data, and technical data to allow you to enjoy the Spherik application and its features, including:
- Creating virtual visits;
- Annotating virtual visits;
- Saving created virtual visits;
- Sharing virtual visits.
To improve, secure, and monitor the Spherik application
vrtice uses your account, subscription, usage, and technical data to improve the application’s features and performance, develop new features and services, ensure the confidentiality, security, and integrity of the service, measure and analyze the audience and usage of the application.
For commercial prospecting purposes
vrtice uses your account, subscription, usage, technical, and participation data to communicate information about the application and its features, subscriptions, and promotional offers, as well as to communicate personalized offers to you.
To respond to your requests
vrtice uses your account, subscription, usage, technical, and request data to manage your customer service requests. The collection of your Personal Information is necessary to allow vrtice to fulfill its contractual obligations to you and to comply with data protection laws and regulations.
To manage your payments
vrtice uses your account, subscription, usage, and technical data primarily for processing your payment. vrtice may also use this data to keep accounting records and comply with its accounting and tax obligations, detect and prevent fraudulent payments or uses of the application.
Recipients of the Data
Only vrtice is the recipient of your Personal Information. This information, whether individual or aggregated, is not likely to be transmitted to third parties. vrtice does not engage in the commercialization of the personal data of visitors and users of its Site.
Data Retention Period
Your Personal Information is kept by vrtice only for the time corresponding to the purpose of the collection as indicated above.
Purpose | Data | Retention |
---|---|---|
Access to the Spherik application | Account data; Subscription data; Usage data; Technical data | Duration of the subscription and then archiving for up to 3 years |
Improve, secure, and monitor the Spherik application | Account data; Subscription data; Usage data; Technical data | Duration of the subscription and then archiving for up to 3 years |
Promote the Spherik application | Account data; Subscription data; Usage data; Technical data | For 3 years after the end of the subscription. |
Manage requests | Account data; Subscription data; Usage data; Technical data; Request data | Duration of the management of your request, then archiving for up to 3 years |
Manage payments | Account data; Subscription data; Usage data; Technical data | Duration of the subscription, then archiving for up to 3 years |
Data Protection
vrtice implements measures to protect your Personal Information from unauthorized access, use, and disclosure. To this end, vrtice implements the following measures:
- Use of technical measures to ensure the confidentiality and security of data concerning you
- Restriction of access to Personal Information concerning you
- Implementation of confidentiality obligations for vrtice employees who have access to Personal Information concerning you
Data Protection Rights
You have the following rights regarding your Personal Information, which you can exercise by writing to vrtice at the addresses mentioned in Article 1 of this document.
Right of access and communication of data
You have the right to access the Personal Information that has been collected by vrtice.
However, due to the security and confidentiality obligation in the processing of personal data incumbent on vrtice, your request will be processed subject to you providing proof of your identity, notably by producing a copy of your valid ID.
vrtice informs you that it may, if necessary, object to manifestly abusive requests (due to their number, repetitive or systematic nature).
Right to rectification of data
The right to rectification of data allows you to request the rectification, updating, locking, or deletion of Personal Information concerning you that may be inaccurate, erroneous, incomplete, or obsolete.
Additionally, you can define general and specific directives regarding the fate of personal data after your death. If necessary, the heirs of a deceased person can demand consideration of the death of their relative and/or proceed with the necessary updates.
Right to object
The exercise of this right is only possible in one of the following two situations:
- When the exercise of this right is based on legitimate grounds; or
- When the exercise of this right aims to prevent the collected data from being used for commercial prospecting purposes.
Response Time
vrtice undertakes to respond to your request for access, rectification, or objection or any additional request for information within a reasonable timeframe that shall not exceed 1 month from the receipt of your request.
Complaint to the Competent Authority
If you consider that vrtice does not comply with its obligations regarding your Personal Information, you can file a complaint or request with the competent authority. In France, the competent authority is the CNIL.
Cookie Policy
Upon your first connection to the vrtice website, you may be informed by a banner at the bottom of your screen that information relating to your navigation may be recorded in files known as “cookies”. Our cookie usage policy allows you to better understand the provisions we implement regarding navigation on our website. It informs you, in particular, about all the cookies present on our website.
vrtice, as the publisher of this website, may place a cookie on the hard drive of your device (computer, tablet, mobile, etc.) to guarantee you a smooth and optimal navigation on our website and to allow us to know the usage and performance of our site and to improve its operation. The information collected through cookies does not allow us to identify you by name in any way.
None of this information is communicated to third parties except when vrtice has obtained your prior consent or when the disclosure of this information is required by law, by order of a court, or any administrative or judicial authority authorized to know it.
vrtice uses the cookies listed below.
Necessary Cookies
Cookie | Duration | Description |
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No cookies are currently registered |